Frequently Asked Questions
How do I order my child's pictures?
If your child is grade 11 and below, you should have received an e-mail with an access code for their online gallery. Click on the link for the gallery from your phone or computer and enter the access code. See the following short tutorial for ordering from the gallery.
If your child is a high school senior, you should have received an e-mail with an access code for their online gallery. Click on the link from a computer and enter your access code to view your child’s gallery. See the following short tutorial for ordering from the senior gallery.
Why am I being charged a shipping fee when I order online?
Shipping cost will be applied to your order due to photographs being shipped directly to your home.
Why aren't digital downloads immediately available?
Digital downloads are immediately available if retouching is not ordered. Retouching is not instant. When retouching is added to digital downloads, it will take a day or so to retouch the image for you to be able to download it.
How long will it take to get my child's pictures once they are ordered?
Your child’s photographs should arrive within 2 weeks.
I received my child's pictures but they are not what I ordered. How can I fix that?
Please contact Customer Service at firstname.lastname@example.org and we will do everything we can to fix the error.
I can't see my child's senior pictures on my phone. What can I do?
It is recommend that for senior pictures, you view them on a laptop or desktop computer.
How long does Tumbleston keep my child's portrait on file?
Your child’s photos will be saved through graduation. While an effort will be made, after graduation it is not a guarantee that we will still have them on file.
Are refunds available if I am unhappy with my pictures?
With our new online proofing system we are unable to issue refunds because the product is being approved before purchase.
I received codes for both of my children's pictures. Can I combine both orders into one?
Galleries can not be combined. However, if your children go to the same school the orders can be placed and paid for at the same time.